Policies
Class Cancellation
If you sign up for class and find that you cannot make it, you can “early cancel” up to 2-hours before that class. After that time, riders with class packages will have the ride deducted from their account. Riders with an Unlimited Membership will be charged a $15 cancellation fee. The best way to cancel is online, as we can’t guarantee that someone will be available to take a cancellation over the phone.
Membership Cancellation
If you would like to cancel your Rise House Membership or 5 Class Auto-Renewal you can do so by emailing info@risehouseindy.com. Note, cancellations require a minimum 7 day advance written notice.
Refunds
All class purchases are non-refundable, non-transferable and cannot be frozen or held.
Card holders with a declined payment will be charged a $20 fee. If your credit card or debit card is about to expire, you will receive an email to update it on the MindBody site or at the front desk. Card holders with insufficient funds will be contacted directly for another form of payment.